What does this change?
Knowledge and Skills changes how the agent writes, not what it measures. A brand profile tells it who you are, what you sell, and how you talk. Skills give it reusable instructions to apply every time. Your Mention rate, Citation rate, and Source share are untouched by anything on this page. Without it, the agent still answers correctly — it just answers generically, and you end up pasting the same context into every chat and every automation.The brand profile
The brand profile is the standing context the agent carries into every conversation in the workspace. Put in it the things you would otherwise repeat: what the product does, who buys it, the words you use for your own categories, the competitors you care about, and the claims you are not willing to make. Be specific and be short. Vague positioning statements make output vaguer. Concrete constraints — “never call it a platform”, “always distinguish crawlers from models”, “prices are in USD, monthly” — do visible work on every answer that follows.Skills
A skill is a named, reusable instruction for a recurring job: a weekly summary format, the structure of a competitor brief, the tone for a customer-facing note. Instead of restating the format each time, you point the agent at the skill. Skills compose with the brand profile. The profile decides voice and boundaries; the skill decides structure and steps for one kind of output. Keep each skill narrow — one job, one shape. A skill that tries to cover every report produces output that fits none of them.1
Start from something you have already asked twice
The second time you retype an instruction is the signal it should be a skill.
2
Write the output shape explicitly
Sections, order, length, what to do when a number is not measured.
3
Use it in a chat first
Check the shape on real workspace data before you attach it to a cadence.
4
Attach it to an automation
Once the shape holds, a recurring run produces comparable output week over week.