Delete or export your data

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Download your data

{
  "format": "attensira-export/1",
  "bundle": {
    "org_id": "…",
    "workspace_ids": ["…"],
    "scope": "account",
    "generated_at": "2026-10-27T12:00:00Z",
    "collections": {
      "<store>.<collection>": [ { "_id": "…" } ]
    },
    "withheld": [ { "collection": "api_keys", "reason": "…" } ]
  },
  "signature": { "alg": "HMAC-SHA256", "value": "<hex>" }
}

• collections holds every stored record of the account, one array per collection, in relaxed extended JSON (dates are {"$date": "…"}).
• withheld lists the collections that are left out because they hold what lets a connection act: API key hashes, connection tokens, webhook signing keys. Each comes with the reason.
• Fields that are always removed, from every record: credentials and tokens, and our own costs (any field about cost, margin, markup or agent-minutes).
• signature is an HMAC-SHA256 of the bundle exactly as written, from its opening brace to its closing one, under a key only Attensira holds. It lets Attensira confirm that a file it produced has not been changed.

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Delete your account

1. Your plan is cancelled at the end of the paid period. If no plan is running, there is nothing to cancel. If the plan cannot be cancelled right now, nothing else happens and the page says so: try again in a minute.
2. All work stops. Nothing runs and no credits are spent, as when work is paused.
3. The data is deleted 7 days later. The page shows the date.

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Stop a deletion

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What is deleted

• every stored record of the account and its workspaces;
• the custom domain of a hosted answer site, released so it serves nothing;
• the hosted browser’s saved site sessions, if any;
• cached copies of the account’s data.

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What is kept

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When your login or organization is deleted

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Erase one outreach contact

• the address on every draft that holds it;
• the outreach threads to it;
• the emails sent to it and received from it;
• the record of why they were written to and where their address was found.

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From your assistant and the API

• The export over the API is one workspace, "scope": "workspace": its own records, without the account’s. The download in the app is the whole account.
• Delete and restore are never done for a key or an assistant. Every such call answers 403 with code raise_human_only, details.outcome: "needs_human" and details.elicitation holding the question to put to a person. Nothing changes.
• Erasing answers {"erasure": {"email_hash", "drafts", "threads", "messages", "lawful_basis_records", "suppressed"}}: the hash that was kept and how many of each were deleted.